Terms of Service

Overview

This website is operated by Parfum House.

Throughout these Terms of Service, the terms “we”, “us” and “our” refer to Parfum House. By visiting our website, purchasing from us or using any part of our services, you agree to be bound by these Terms of Service.

Please read these terms carefully before using our website or placing an order.

Nothing in these Terms of Service affects your statutory rights as a consumer.

1. About Parfum House

Parfum House is an independent fragrance retailer specialising in authentic fragrance samples and decants.

Our fragrance samples are carefully transferred from genuine retail fragrance bottles into separate sample atomisers or vials.

Unless specifically stated otherwise, products sold by Parfum House are not supplied in the fragrance brand's original retail bottle or packaging.

Parfum House is not affiliated with, endorsed by, sponsored by or officially connected with any fragrance brand featured on our website.

All trademarks, brand names, product names and logos belong to their respective owners and are used for identification and descriptive purposes only.

2. Using Our Website

You may use our website only for lawful purposes.

You must not:

• Use the website for fraudulent or unlawful purposes

• Attempt to interfere with the operation or security of the website

• Introduce viruses, malicious code or other harmful material

• Attempt to gain unauthorised access to our systems

• Copy, reproduce or commercially exploit our website content without permission

• Provide false or misleading information when placing an order

We reserve the right to refuse service where we reasonably believe our website, products or services are being misused.

3. Product Information

We aim to ensure that product names, descriptions, fragrance information, sizes and prices displayed on our website are accurate.

Fragrance descriptions and note information are provided to help customers identify and understand a fragrance. Individual fragrance perception, performance, longevity and projection can vary between people and may also be influenced by skin chemistry, environment and application.

Any original retail bottle shown in a product image is displayed for identification and illustration purposes only unless the product page specifically states that the original retail bottle is included.

Our fragrance samples are independently decanted and are not supplied by the fragrance manufacturer in the sample bottles or atomisers used by Parfum House.

4. Authenticity

We take authenticity seriously.

Fragrances sold by Parfum House are represented as 100% authentic and are decanted from genuine fragrance products sourced for resale.

We do not intentionally dilute, imitate or substitute the fragrances we sell.

5. Sample Sizes

Sample sizes shown on each product page refer to the approximate quantity of fragrance supplied.

The appearance, shape or style of sample atomisers and vials may occasionally vary depending on availability, while the advertised fragrance quantity remains the same.

A sample vial or atomiser may not visually appear completely full because space may be required within the container for the atomiser mechanism or normal packaging tolerances.

6. Prices

All prices are displayed in the currency shown on our website.

We reserve the right to change product prices at any time. A price change will not affect an order that we have already accepted.

If we discover an obvious pricing or listing error after an order has been placed, we may contact you to offer the option of purchasing at the correct price or cancelling the affected item for a full refund.

7. Placing an Order

When you place an order, you are making an offer to purchase the products in your basket.

Receiving an order confirmation does not necessarily mean that we have accepted your order.

A contract between you and Parfum House is formed when we accept and process your order for fulfilment.

We reserve the right to decline or cancel an order where reasonably necessary, including where:

• A product is unavailable

• There is an obvious pricing or listing error

• Payment cannot be authorised

• We reasonably suspect fraud or misuse

• Delivery cannot reasonably be completed to the address supplied

If we cancel an order after payment has been taken, the affected amount will be refunded.

8. Payment

Payment must be made using one of the payment methods offered at checkout.

You confirm that you are authorised to use the payment method provided.

All payments may be subject to security, fraud-prevention and payment-provider checks.

9. Order Processing and Dispatch

We aim to prepare and dispatch orders within the times stated on our website.

Dispatch and delivery estimates are provided in good faith but may occasionally be affected by circumstances outside our reasonable control, including postal delays, severe weather, courier disruption or unusually high order volumes.

A dispatch estimate is not a guarantee of a particular delivery date unless expressly agreed otherwise.

10. Delivery

Customers are responsible for providing a complete and accurate delivery address.

We are not responsible for delays caused by incorrect or incomplete delivery information supplied by the customer.

Where an order is returned to us because of an incorrect address, failed delivery or failure to collect the parcel, additional delivery charges may apply if the customer requests that the order be sent again.

Risk in the goods passes to you when the goods are delivered to you or to a person identified by you to receive them, subject to applicable consumer law.

11. International Orders

Where international delivery is available, customers are responsible for ensuring that fragrance products can lawfully be imported into the destination country.

International orders may be subject to customs duties, import taxes, handling charges or other fees imposed by local authorities or delivery providers.

Unless we expressly state otherwise, such charges are the responsibility of the customer.

International delivery times may vary because of customs processing and local postal services.

12. Cancellations, Returns and Refunds

Your cancellation, return and refund rights are governed by applicable UK consumer law and our Returns Policy.

Where the statutory right to cancel applies, customers generally have 14 days after receiving their goods to tell us that they wish to cancel.

Customers must then return the applicable goods within the required legal timeframe.

Products should be returned in the condition required by applicable law and our Returns Policy.

We may be entitled to make a deduction from a refund where goods have been handled beyond what is reasonably necessary to establish their nature, characteristics and functioning.

Certain goods may be excluded from cancellation rights where an exemption under applicable consumer law applies.

Nothing in these terms limits your legal rights where goods are faulty, damaged, not as described or otherwise fail to comply with applicable consumer law.

13. Faulty, Damaged or Incorrect Products

Please contact us as soon as reasonably possible if:

• Your order arrives damaged

• You receive the wrong fragrance or size

• An item is missing

• A product is faulty

• A product materially differs from its description

We may request photographs or other reasonable information to help us investigate the issue.

Where required by law, we will provide an appropriate remedy, which may include a refund, replacement or other remedy available under your statutory rights.

14. Fragrance Preferences and Performance

Fragrance is subjective.

Disliking the scent of a fragrance, experiencing different longevity or projection from another person, or finding that a fragrance develops differently on your skin does not in itself mean that the product is faulty.

We strongly encourage customers to use fragrance samples to test a scent before deciding whether to purchase a larger quantity.

15. Allergies and Sensitivities

Fragrance products may contain ingredients capable of causing irritation or allergic reactions in some individuals.

Customers are responsible for reviewing relevant ingredient or manufacturer information where they have known sensitivities or allergies.

Stop using a fragrance if irritation or an adverse reaction occurs and seek appropriate medical advice where necessary.

Nothing in this section excludes liability that cannot legally be excluded.

16. Promotions and Discount Codes

Promotional offers and discount codes may be subject to additional conditions.

Unless stated otherwise:

• Discount codes cannot be exchanged for cash

• Only one discount code may be used per order

• Promotions may be withdrawn or changed before an order is placed

• Discounts cannot normally be applied retrospectively to completed orders

• Certain products may be excluded from promotions

We reserve the right to cancel or refuse a promotion where we reasonably believe it has been abused or used fraudulently.

17. Intellectual Property

The content created for the Parfum House website, including our original text, graphics, website design and branding, is owned by or licensed to Parfum House and may not be reproduced commercially without permission.

Third-party trademarks, fragrance names, brand names and logos remain the property of their respective owners.

Their appearance on our website does not imply any affiliation, sponsorship or endorsement.

18. Third-Party Services

Our website may use third-party services such as payment processors, delivery companies, analytics providers and ecommerce technology providers.

Your use of certain third-party services may also be subject to their own terms and privacy policies.

We are not responsible for third-party websites that are outside our control.

19. Website Availability

We aim to keep our website available and accurate, but we do not guarantee that access will always be uninterrupted or error-free.

We may temporarily suspend, withdraw or update parts of the website for maintenance, security or operational reasons.

20. Limitation of Liability

Nothing in these Terms of Service excludes or limits liability where doing so would be unlawful, including liability for:

• Death or personal injury caused by negligence

• Fraud or fraudulent misrepresentation

• Breach of statutory consumer rights

• Any other liability that cannot legally be excluded or limited

Subject to those protections, we are not responsible for losses that were not reasonably foreseeable when the contract was formed or for business losses suffered by customers purchasing wholly or mainly for business purposes.

21. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By placing an order, you acknowledge that we need to process certain personal information to process payment, fulfil your order, provide customer support and meet our legal obligations.

22. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, website or applicable law.

The terms that apply to your purchase will normally be those in force when your order is placed.

23. Severability

If any part of these Terms of Service is found to be invalid or unenforceable, the remaining provisions will continue to apply.

24. Governing Law

These Terms of Service and any contracts formed through our website are governed by the laws of England and Wales, subject to any mandatory consumer protections that apply to you.

Nothing in these terms prevents a consumer from relying on any rights they have under applicable consumer law.

25. Contact Us

If you have any questions about these Terms of Service, an order or your consumer rights in relation to a purchase from us, please contact Parfum House using the contact details provided on our website.

Independent Retailer Notice

Parfum House is an independent fragrance retailer and is not affiliated with, endorsed by, sponsored by or officially connected with any fragrance brand featured on this website.

All trademarks, brand names, product names and logos are the property of their respective owners and are used solely for identification and descriptive purposes.